You need to backup your device, as part of Apple’s procedures and diagnostics include resetting your device entirely. My Tech Guys does not want you to not lose any data so if you have any doubts, please read the guides or ask us how! how!
When you come into the store, expect to be around for about 15-20 minutes while we go through the steps to sign your device in. Depending on the device and the type of service, you may be eligible for an Apple loaner phone; we will not know this until it’s signed in and tested in the back, so you may be without a phone for a short while. If you are not eligible for an Apple loaner phone or don’t want to wait until we find out, we do have some of our own loaners available for use; however, we do charge for the use of them, $50 for the duration of the repair.
Please come into our Courtenay store for all your Apple warranty needs or call us at 250-338-4411.
Secondly, you’ll need to back your device up. You can do this two ways, the first and best method is through iCloud, we have a guide on how to do that HERE. The other method is to locally backup your device to iTunes.
After plugging your device into your machine and opening iTunes, you’ll see a little device icon in the top left like in this image.
Select “Automatically back up to This Computer” (1), then select the photos tab on the left side panel (2).
You can also tell iTunes to backup your videos as well by ticking the “Include videos” box(2).
After you’ve done that, hit “Apply” at the bottom (3), and go back to the summary page by clicking “Summary” (4) in the upper left side pane.
Keep in mind, if you have iCloud backup enabled, you will not be able to create an iTunes backup for your device. iCloud backup is recommended over iTunes because it offers software encryption on your entire backup and as long as you’re connected to the internet and a power source, it will backup your device. We have a guide on how to setup iCloud backup HERE
To enable iCloud backup on your device, turn it on, navigate to and select “Settings”, which will look like a gear icon, from your home screen.
Scroll down for further instruct ions.
Once that switch is green, you can tap “Back Up Now” at the bottom to start a backup to iCloud.
A progress bar will appear and give you an estimated time until complete. We recommend plugging your device into a power source to make sure that backup completes.
If you want to have a local iTunes backup instead, or you have too many data (pictures, videos etc) to fit on your iCloud storage, you have a choice of paying a monthly fee to Apple to upgrade your storage to 50+GB or we have a guide for backing up to iTunes HERE.
Secondly, you’ll need to disable Find My iPhone. If your device doesn’t turn on anymore, or the screen is too broken to use, you can still turn off Find My iPhone from your computer.
To turn off iCloud without your device, firstly open a new browser window and go to www.icloud.com from your computer.
Now that your device is removed from your account, you can bring it in for repair.
If your device still turns on, follow the other guide we have HERE, and if you still can, back your device up with iTunes or iCloud as shown in our Guide HERE.
From your home screen, open Settings.
Select iCloud settings at the top of the screen, it will usually have your name like this image.
From there, you can turn the toggle option at the top off, which will prompt for your Apple ID password.
If your device no longer turns on, or the screen is too broken to use, you can still turn Find My iPhone off. We have a guide for that as well, right HERE.