Windows User Profile Cannot be loaded 🙁

In the last few weeks, we’ve been inundated with the same issue on many different machines.

The problem occurs when you type your password and press Enter at the Windows login screen. You will typically see the error message “The User Profile Service failed the login” and “The user profile cannot be loaded”, and you’ll be returned to the login screen.

Although all of your precious data from your photos and videos to all your documents and applications remain safe on your HDD or SSD, this particularly nasty problem prevents you from gaining access to it.

The issue itself came in with a recent Windows update and is certainly not affecting everyone. While we don’t know exactly what in the update broke this login service, we do know how to fix it!

The fix is a relatively easy one; but it does require modifying some registry files to get you up and running again.  If you experience this issue or know someone who does, you can bring it into either of our locations and our techs will get you up and running again for a 30-minute labor charge. We can fix the issue on site but make sure you have a few other things that need looking at as well as we do charge a 1-hour minimum.

While your files should not be affected by this issue, now is a good time to look at setting up a backup system. Talk to us about getting a backup system in place to protect your precious memories and documents, and we can get the best solution for your needs!

To book a service call you can call us at 250-890-1065.

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