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Cryptovirus Ransomware

The Crypto Locker virus is considered to be a historically devastating virus because it holds your computer hostage until you pay a ransom. The Crypto Locker virus is easy to get and almost impossible to get rid of, unless you pay a ransom of up to $700.

More specifically, the Crypto Locker virus is typically spread through emails that pretend to be customer support related issues from Fedex, UPS, DHS, etc. These emails contain a zip attachment that when opened will infect the computer. These zip files contain executables that are disguised as PDF files as they have a PDF icon and are typically named something like FORM_101513.exe or FORM_101513.pdf.exe. Since Microsoft does not show extensions by default, they look like normal PDF files and people open them.

The Crypto Locker virus, also written as CryptoLocker virus, is a ransomware computer program which holds your computer hostage until you pay a ransom. Holding your computer hostage, in this case, means that you will not be able to use any information on your computer unless you pay a ransom.

Once you send the payment and it is verified, the program promises that it will decrypt the files that it encrypted, at least that is what the Crypto Locker virus screen promises. However, even when paying the ransom demanded by the Crypto Locker virus screen, one might not get all of the encrypted files back.

Backups, Backups, Backups

In the past weeks we’ve seen multiple customers who have lost data due to viruses, hardware failure, and/or human error that have made their backups invaluable. However, in a few cases the backups were not backing up all their important data.

One company lost all its vital business data because its data folder did not fit on its16GB backup flash drive, which had been backing up old corrupted files. After being properly setup, the backup now uses less than .5% of what it had before – from over 1,000 files to less than 50.  

Make sure your backups are working, that they’re actually backing up critical data and that automated systems send reports to someone that can understand technical jargon. Those doing manual backups need to relay error messages to their tech support to make sure all is well. 

The biggest danger with backups is being too complacent that all is well.  We recommend checking your backup settings at least once a year to make sure all is well.  We love Crashplan since it emails you every week to let  you know how your backups are doing or if a computer has not been backed up.  You can also back up 10 computers with unlimited data for only $150 / year. 

For those wanting to back up their data on Canadian servers please standby as we are working hard on a solution for you too.

For more information call My Tech Guys at 250-890-1065.

Met Our Newest Employees - Chris Doersken
My (very short) life story...
Originally from the cold and dry lands known as Leduc, Alberta, my wife and I moved to the island to escape the prairie rat race and create a new life near the ocean.

My first computer was a hand-me-down Commodore 64 which opened up a whole new world of possibilities… Giving me the new-found ability to first break a computer and, inevitably, teaching me how to fix them.

From that point forward technology has always found me and for the last 15+ years has been a large part of my life both personally and professionally.

I have worked at many retail computer stores over the years and held many different titles (manager, technician, salesperson…).

I look forward to my time here at My Tech Guys on the Comox bench, learning new skills and bringing some of my technology experience to the table.

$499 ASUS Laptop

Come check out our latest home laptop. This 15" ASUS laptop is perfect for the home user that needs something for checking emails, streaming HD Netflix and storing photos.

It's running Windows 8.1, but we have done lots of tweaking to make if feel like that Windows 7 OS that we all know and love.

With 2 USB ports, a DVD drive and HDMI this system can hook up to your home TV for watching movies and surfing the net. 

Best of all it comes with My Tech Guys Service.

Come into one of our 2 stores today to chat with a sales geek to learn all about this sweet laptop.

Bryan n Bob manning the phones


Bob and Bryan had  great time helping to raise a record $43,578 that will go to help local families in the Comox Valley and Campbell River. 

This is our third year supporting the Variety Radiothon on 97.3 The Eagle and by far the most successful.  We put a challenge out to Rotarians, people with computers, and even those that only knew people that owned computers - and the phones were ringing off the hook for us.  Thanks so much for all your support as we coul dnot have done it without you!!! 

Until next year!!!

McHappy Day May 6th

On McHappy Day, $1 from every Big Mac® sandwich, Happy Meal®, and any sized hot McCafé® beverage (Brewed and Decaf Coffee, Latte, Cappuccino, Mocha, Americano, Espresso, Deluxe Hot Chocolate and Tea) sold in McDonalds restaurants in the Comox Valley will go to help us help children here, locally! McHappy Day is Wednesday May 6th. 

Bob Wells of My Tech Guys will be working at the Courtenay McDonalds on Cliffe Ave from 1-2pm.  Proceeds go towards the Comox Valley Child Development Centre.


Most of us are familiar with the little pop-ups we get asking us to install updates.  While they only take a few minutes to complete, many of us are guilty of postponing them or just ignoring them completely. But keeping up with these computer updates is actually very important when it comes to having a healthy and secure computer. These updates are just as important as having an anti-virus program.

One of the biggest and most important reasons keeping up with computer updates is so important is the fact that they help to keep our computer secure.  While they may not directly say so, a lot of these updates have to do with updating our security software aaltnd ensuring our computers are kept safe from any possible threats.  Not updating or postponing these security updates can leave your computer vulnerable to things such as malware or computer viruses that can go in and steal important information.

Some of the most common updates are:

  • Windows or Apple OS updates
  • Java
  • Adobe Acrobat Reader
  • Adobe Flash Player
  • Microsoft Office
  • Quick Time 
  • iTunes

If you have any questions or feel its been awhile since you've done any updates,  

call us and book a service call or remote service call 250-338-4411