About us

My Tech Guys Inc. is the premier provider of in-home and in-office computer and smartphone service and repair within the Comox Valley. In addition, we are the only computer store in Comox and the only local Apple Reseller and warranty depot in the Comox Valley.  The successful geek(s) will help us grow as we expand to support our customers in the Comox Valley and beyond.

My Tech Guys has built a reputation for having the friendliest geeks in town, with premium quality products and service.  Successful candidates must have outstanding communication skills with the ability to understand our customers and their needs.  My Tech Guys will provide training for Candidates with the right aptitude and attitude.

We provide award-winning sales, service, and support with the friendliest and most knowledgeable technicians.  Our customers range from retirees purchasing their first computer or tablet to multi-office companies requiring complicated network configuration.  Opening in Nov 2006, as of January 2018 we service nearly 20,000 customers in the Comox Valley.  We have won several awards over the past 12 years:


2007 Top New Business, BC Chamber of Commerce
2008 Best IT Service Company, MISTIC, nominated 3 years in a row
2009 Small Business of the Year, Comox Valley Chamber of Commerce
2010 Business Growth Award, Small Business BC
2016 BC Best Community Impact nominee, Small Business BC
Several Canada Day and Christmas Parade BEST FLOATS

We are happy to welcome a new geek into the MTG network and definitely value attitude as much as experience. The right candidate can always be trained so we look forward to hearing from you!

Our client base is diverse but is primarily made up of PC users (60%) as well as Mac users (40%).  Our Comox Valley customers are about 50% iPhone and 50% Android with a few Blackberry and Windows phone users. We provide a premium service for our customers, and as such you must be able to provide excellent value.

The successful applicant must be able to multi-task, problem-solve, learn fast, give estimates, provide excellent customer service and be a team player.  Our Courtenay store is a very fast paced environment requiring a person able to keep up while having great attention to detail.

Job Description:

My Tech Guys are looking for a friendly approachable geek to primarily work as a computer repair technician. The Successful candidate will be familiar with diagnosing and fixing technical issues, treat people in a kind and courteous manner and prepared to fulfill most of the following tasks:

Service

  • Mobile and bench device repairs and service
  • In-home & office computer repair for Mac and PC
  • Printer and fax setup, troubleshoot and test
  • Network computers, devices, and printer
  • Remote service support
  • Tier 1/2/3 Troubleshooting

Admin

  • Schedule appointments for techs
  • Answer phone and check messages
  • Fill out in-store work orders for customers
  • Receive payment from customers
  • Keep tech area tidy/organized

Required Skills

  • Outstanding communication skills
  • Enthusiastic when learning new tech skills
  • iPhone (iOS) or Android setup and configuration
  • PC or Mac Repair and troubleshooting
  • General Windows Knowledge
  • General Mac OS X Knowledge
  • Ability to advise clients on best hardware and software upgrade options
  • Full Drivers Licence

Desired Skills:

  • Network Troubleshooting
  • Graphics software (Illustrator, iPhoto, Photo Gallery)
  • Backup software experience
  • Remote desktop support
  • A keen and deliberate troubleshooting methodology

We are happy to provide in-house training for the right candidate

Please submit a resume and completed Tech App to: My Tech Guys Inc., 1812 Comox Ave in Comox or 5-2401 Cliffe Ave in Courtenay or attach to an email sent to jobs@mytechguys.ca

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