My Tech Guys Inc. has the best employees in the Comox Valley. Please click on a staff member name to read more about them.
Bob Wells - The Extreme Geek
- Business site surveys
- Security camera installations
- Mail server setups
- All things Geeky
March 14, 2007 Bob and Michelle became the proud parents of Megan and Connor Wells. Due to complications, Megan spent nearly 4 months at the Victoria General Hospital in ICU. The twins are home now and doing great. For more info, pics and videos head over to Extreme Twins .
Jan 5 2011 Quinn Aiden Wells was born and has quickly grown into a big boy. Not satisfied with simply being the baby of the family, Quinn seems to be growing as fast as possible to catch up to Megan and Connor. At 18 months old he can switch clothes with his older brother Connor with little effort.
Bob brings an eclectic experience to My Tech Guys Inc. While taking Theatre Education at UVic, Bob was quickly hired to assist teaching technical programs such as lighting / sound design and stage rigging. He went on to help develop Fine Arts curricula at the Ministry of Education – although he would spend a significant amount of time assisting other teaching areas with integrating computers into their curricula. Afterwards, Bob started his first computer store “Silicon Garden”, a computer co-operative where he focused on education and website development. Silicon Garden ran until Dec 2011 in Salmon Arm.
In 1998 later Bob was offered a job at Shaw Cable, the largest cable operator in Canada, in the Marketing and Sales Department. Although Bob was hired for his skills in front of the camera and on radio, by lunch time on his first day he was promoted to “Super Tech” of the Internet Department (which was created the same day). Bob spent several years at Shaw developing policies and procedures, training staff and working in various roles. From Server installation and setup, Call Centre to warehouse to installations and service repair, to software development, Bob worked in nearly every department at Shaw – usually streamlining procedures and training staff. In 2003 Bob “retired” to the Comox Valley where he began teaching A+ and Network+ computer repair at Excel Career Ccollege. While teaching Bob continued consulting on the side and in 2005 met Scott Swanson and the two hatched the idea of a new computer company that hired staff with outstanding interpersonal and technical skills. This led to My Tech Guys Inc.
With a wealth of experience in Windows / Mac / LINUX, Networking, Home Theatre, Cable Systems, Project Management, and home renovations, Bob is the “Swiss Army” Computer Tech.
Brian Bailey - The Climbing Geek
- Regional Manager
- Chief Admin Officier
- Customer Service Wizard
- Extremely Handsome
- Impressively Smart
- Writer of all the staff Bio’s
Kell - The Movie Geek
- Courtenay Sales Manager
- In-store PC lessons
- Customer Service Extraordinaire
As much as I love to watch movies my greatest pleasure is keeping young with my daughter who was adopted from China in 2003.
Dennis - The Train Geek
- Apple Sales Professional
- In-store Mac lessons
- Invoice Specialist
Dennis is our dedicated “In store anything Apple related” instructor. Dennis has been with the My Tech Guy family for over 2 years now and was with Big Island Computers giving lessons for years before he joined our team.
Dennis is a huge model train enthusist, a closet Trekie too, and works as an magazine layout specialst for the “Rural Shopper”.
Frank - The Recycled Geek
- Courtenay Sales Manager
- Gaming Setup Expert
- New School Tech from Old School Salesman
Growing up and graduating from high school in the Eastern end of Toronto. Enjoying such stimulating school activities such as Math Club, Chess Club and Bowling Club.
Best part of growing up in that area was having a cottage north of Toronto. We enjoyed that haven for 27 years, every weekend and holidays. Making lifelong friends and taking in the pleasures of boating, fishing, water skiing etc.
After graduation I enlisted in the Canadian Armed Forces. Yup, the good old army. Six years of service with the 1st Battalion Royal Canadian Regiment stationed in London, Ontario. Traveled to many parts of the world including UN Peacekeeping mission in Cyprus (Google it).
Along the way I fathered 2 children (Brad and Danielle) who are all grown up now and have their own families.
I came to Vancouver Island on vacation 16 years ago and fell in love with the area, which reminded me of cottage country, and the people and made the decision to move here 2 years later.
Working for various companies such as Brian McLeans Chev/Olds and Price’s Locksmiths (Campbell River).
Always having an interest in computers, I did volunteer work for CVCISS (Valley Links) a non-profit organization which are active in community support services. I helped maintain their website as well as fixing donated computers for donations to other non-profit organizations and for outreach communities supported by Valley Links.
Through Valley Links I became involved in and eventually managed the computer recycling facility, CompuCycle, in Cumberland. During the four years of operation, CompuCycle, with the aid and support from Valley Links, recycled older computers to keep them from our landfill, as well as refurbishing computers for donation or resale to non-profit organizations and the under privileged.
Unfortunantely due to the Provincial Government new recycling program, CompuCycle could not continue with its endeavour to help the community and the environment.
Looking to stay in the computer field, I approached My Tech Guys and offered my services through employment.
While waiting for a job opening, I did my stint in, SHHHHH, Future Shop. Although my career in Future Shop was short lived, I did have the opportunity to get aquainted with all the new tech “toys” available.
FINALLY!!… I get the call from My Tech Guys to come in for an interview for the position of in store manager.
WOOHOO..they liked me..whew
I am very happy to have found a home here with My Tech Guys and to serve the community and customers to the best of my abilities.
Mitch - The Ginger Geek
- As smart as he is ginger
- 10 year of Apple Genius experience
- Certified Apple Service Technician
Mitch grew up in a small town in Saskatchewan where you knew all your neigh and both sets of grandparents were a couple blocks away. During the summers he spent a lot of time on the road, going to the lake or visiting extended family across western Canada. Mitch was 9 the first time we visited Vancouver Island, and it had always been a dream of his to one day live here.
Mitch’s family moved to Lloydminster when he was in junior high, and that’s when he bought his first Mac. He spent a lot of time taking that machine apart and putting it back together, upgrading every piece that he could, and having to learn how to fix things himself when he broke them.
After high school Mitch lived in both Edmonton and Calgary, attended university, traveled to Europe, and landed a job working at an Apple Store. Over his 9 years with Apple, he worked various positions in sales, administration, operations, and service & support. A definite highlight of his time with Apple was being sent to Cupertino, CA to visit the mothership and be trained as a Macintosh Service Technician.
His area of expertise is Apple software (eg. macOS, iOS, iCloud, Photos, Mail, etc.) and translating technical jargon into something hopefully anyone can understand.
Just this fall an opportunity presented itself to Mitch and his partner along with their 2 dogs, to move to the Comox Valley, and they decided to make the move. Now Mitch enjoys working on computers, exploring the area, eating delicious local foods, and enjoying West Coast living!
Cory - The Super Geek
- Chief Bench Technician
- Certified Mac Warranty Specialist
- Expert in All Things Tech
Originally from Winnipeg, Cory has been fixing computers since he was a kid. He took computer networking in college and began refurbishing computers for a non profit organization, which gave the computers to schools and libraries.
After CFSL he moved on to the biggest tech shop in Winnipeg called Powerland Computers. Since he worked on lots of laptops at CFSL, he was promoted on his first day to run the laptop department.
After a few years at Powerland working next to an engineer he wanted to move on and came to the Comox Valley for a vacation. Cory handed out some resumes to local business and got a job at Excel College teaching A+ and Network+.
After 2 years of teaching he was headhunted by My Tech Guys and has been fixing 15 computers a day ever since. As the Lead Bench Tech, Cory provides Apple Warranty Certified work, and any PC or laptop specialty repair.
Cory is located at our Courtenay store from Monday to Friday.
Chris - The Director Geek
- Procurement Director
- As charismatic as he is technically proficient
- Well rounded in all technical aspects
My first computer was a hand-me-down Commodore 64 which opened up a whole new world of possibilities… Giving me the new-found ability to first break a computer and, inevitably, teaching me how to fix them.
From that point forward technology has always found me and for the last 15+ years has been a large part of my life both personally and professionally.
I have worked at many retail computer stores over the years and held many different titles (manager, technician, salesperson…).
I look forward to my time here at My Tech Guys, learning new skills and bringing some of my technology experience to the table.
Travis - The Robotic Geek
- Customer Service Representative
- Completed Apple Sales Training
- As smart as he is tall
Travis was raised in a small town in Ontario called Frankford. He escaped in 2008 and has been traveling Canada since. Spending time in most of the major cities west of Toronto, he eventually found his way to the Comox Valley where he has decided to settle down for a while.
When he isn’t tinkering with some sort of robot he is usually reading old sci-fi books or playing a game. His favorite authors include Asimov and Herbert. He is always eager to talk about an old book or a new technology.
Travis is located in our Courtenay Store, Monday – Friday.
Quinn - The Prodigy Geek
- The Prodigy Geek
- Wise beyond his years
- Bench Tech and Phone Tech
Joel Livingston- The Green Geek
- Road Technician
- PC and Mac Specialist
- Small Business Expert
Joel grew up in Winnipeg and spent his days working, learning, loving and more often than not… freezing. After spending a few years collecting degrees and certifications he escaped to Ucluelet, where he spent the next decade trying to forget about snow. Somewhere in the middle of that he lived on top of a mountain in Costa Rica, teaching at a private university, training in multiple martial arts, tending to his fruit trees… and most of all trying to forget about snow.
He and his family settled in the Comox Valley six years ago and have been wombling along happily ever since. He has a special interest in green technologies, conservation and sustainability. When not delving into all things digital, Joel can be found trying to tame his garden, enjoying a variety of noises great and small, and fuzzing around with his soft little friends.
So far, so great.
Erica Mercer - The Outdoor Geek
- Road Technician
- PC Specialist
- Enthusiastic and knowledgeable
Erica is a fun and easygoing, adventurous, and creative mother of three kids whom she will go to the ends of the earth for! She has over ten years of technical experience and enjoys learning more on the job every day!
She has a heart for the great wide open and exploration to new places. Fishing, hiking, biking and camping are just a few of Erica’s regular activates, followed by a crafting spree in-between. Many of her talents which include singing like no-one is listening, but also, beading, dream-catcher making, and costume creating. If there is time, the odd computer game session just to switch things up.
Kevin - The Hyper Geek
- Road Tech Extrodinaire
- Master of Crashplan
- As Friendly as he is Hyper
April Phouls - The Baby Geek
- Our youngest Computer Technician at 9 months!
- Master of Peek-a-Boo
- A Resume as full as her diaper
My Tech Guys has long used our baby pictures for business cards and promotional material so it was just a matter of time until we hire actual baby onto the team! April Phouls (aka the Baby Geek) crawled all the way from out east to enjoy the same West Coast living we know and love. The Baby Geek is certainly an early adopter, this expert social media user has spent literally her whole life (9 months) using computers. Rumor is that in utero her mother read from her A+ and Network+ certification books aloud and she remembered all of it! At least we think she did, April cannot speak yet but you can tell she just gets it. She can be found in our Courtenay store practicing her fine motor skills and eating animal crackers.
To book April for in-home service crawls, give us a ring on: 250-890-1065
Wanna be a Geek?
Thinking of joining My Tech Guys Inc? Although there are several positions available at MTG, most employees are required to do work in more than one area. Besides having a great sense of humour, employees must be fast learners yet patient with customers that are not.
CURRENT JOB POSTINGS:
My Tech Guys Inc. is the premiere provider of in-home and in-office computer and smartphone service and repair within the Comox Valley. In addition, we are the only computer store in Comox and the only local Apple Reseller and warranty depot in the Comox Valley. The...read more
Testimonials – KUDOS
Bob The Extreme Geek
A Wonderful Experience
I had the wonderful experience of meeting Erica this afternoon. You need to hold on to her, she is a keeper for MTG!!! We come from similar backgrounds, (I, too, am a Valleylinks alum (the early days- think I was either in the first or second group), and she and I just hit it off. I am so glad to see more women doing what has been traditionally male-oriented, and employers who see that. Will have to run into you one day and catch up!Kat Curtis
Thanks Guys! We will recommend you guys to my customers when they ask me for IT support company.
Super Service.Peter Cho
I’ll let others know
Hi There, I really appreciated the time and work that Mitchell did yesterday and am having fun seeing changes on my screen. Someone in the company has done a great job in hiring as Mitchell is a very easy to talk to, knowledgeable, helpful person. I won’t hesitate in letting others know. Cheers, Dorothy SalterDorothy Salter
I recently took my laptop to a computer repair shop in Courtenay – simply because it is very close to where I work. Well, they told me first off that it was more than likely the hardrive. I left it there for over a day and they still “had it up next on the bench”, so I got tired of this and went and picked it up. I took it to My Tech Guys and one of the techs asked me what was happening with it, said “oh this is probably an easy fix”, picked it up, took out something (I’m no techy), cleaned it, put the piece back in and fired up the laptop!! And it worked!!! When I asked how much, he said oh nothing!!! So, I finally got him to take $5.00 (all the cash I had) for their training “slush fund” and left with great service and a working laptap. Far cry from 24 hrs, still no service – not even a phone call!, and being told it was probably the hard drive … Keep up the GREAT work guys!!!! Reenie
Professionalism & Community works
I’ve worked with MyTechGuys for several years, both for work and for personal repairs. Bob and the whole crew are fantastic. They also give back a ton to the Comox Valley, donating their time, equipment and services to festivals and countless other events. Highly recommended. Alex Dirigible
Fantastic in & out, no hassle experience
Fantastic in & out, no hassle experience – my favorite kind! My old Lenovo died and I needed a replacement fast. My requirements were business friendly power (I’m not a gamer), good quality and a brand I can trust. Went to FutureShop and London Drugs before My Tech Guys and got lost amongst the washing machines, TVs and everything else, not to mention barely being acknowledged by the mindless drones who work there. Arrived at MTG, greeted at the door, shown the goods, discussed options between PC & Mac, was offered an open box item they had used for volunteer work they do in the community (another big plus!). Walked out the door 20 minutes later with another Lenovo that was completely set up for a great price. Thank you! Shop locally people…support these people, they deserve your business. JP Obbagy
I very much appreciated watching the live telecast of the Comox and Courtenay candidates debates. Thank you.
Many friends including myself do not have local Shaw coverage and are looking for ways to be informed.
Have a great evening. George
Friendly and knowledgeable
Very friendly, very knowledgeable. Fast and extremely helpful service. These guys have been lifesavers for me on numerous occasions, they are your best bet for local Tech Support.
A shout out
I have to give a shout out to the fella’s at My Tech Guys, which is the computer store on Comox Avenue and Church Street.
Last week these guys came to my rescue and fixed a little glitch in my computer. My assistant Marlis’s computer took a dive this morning and Marlis was feeling pretty low, but she just called and the My Tech Guys saved the day – again.
The computer is a huge part of being a photographer and when it isn’t happy, we get pretty stressed.
If your computer needs love, these folks are your answer. Thanks you for taking such good care of us!
I just wanted to congratulate you on your choice of employees! Mitchell was at my home yesterday setting up my new laptop for me. He was courteous, professional, efficient and answered all my questions with language I could easily understand. Lastly, he arrived on time as per the scheduled appointment. In the future I will not hesitate to call your company for computer assistance or use the MTG Remote Support icon that Mitchell has set up for me. Noreen
Great Sense of Humor!
Cory at your shop put a new 1 TB hard drive into our computer and its all working great. I was very happy and impressed with the professional service I received and I have already started recommending your store to my friends. Your guys also have a great sense of humor!
Thanks so much Donna
5 Star production!
Congratulations to Bob Wells and My Tech Guys for the absolutely first-class live streaming video webcast of the City of Courtenay’s all Candidates Public Forum from the Filberg Center this evening (Nov. 7/11), which I watched on my home computer. The video and sound quality was excellent and the close-up shots of the candidates was even better than if I had been sitting there in the audience! 5 Star production!
Well done guys! Kathleen
Brian was Informative, Competent, & Courteous
Yesterday I had a major problem with a scanner that wasn’t working.
Brian paid a visit to my home, and fixed matters and explained re: the scanner and adobe (which the scanner includes as part of its own program, sort of).
I initially flinched at the hourly fee when I made the appointment, but by the end of the hour I concluded that it was money well-spent, indeed.
Brian was informative, competent, and courteous, and is a credit to your organization.
Thanks. John C
A Large Bouquet to My Tech Guys
I would like to throw a large bouquet to the My Tech Guys for their patience, professionalism and courtesy over my major (to me) computer problem. All the staff that I came into contact with were excellent. The computer is now up and running thanks to My Tech Guys. The Record Newspaper
Thank you for an amiable and professional service call.
I thought good service was a thing of the past.
Thanks, Erica for helping to reduce my Shaw bill…what a bonus!
I will not hesitate to recommend your company to others. Frank C
I just wanted to thank you for going out of your way to have my Apple computer running smoothly. I am sincerely grateful as I am under the sun on my deck on Denman working on it as we speak, and as the saying goes..I’m loving it.
Peace to your family Audra Fayad
Mobile Phone Saviours
My iPhone was wiped during a storm while charging and updating, it was a possible power surge and Apple Support sent me to My Tech Guys. Having traveled from out of town for help I was impressed with their level of commitment to solving my problem the same day. After about 3 hours of “intensive care” my dead iPhone was revived and restored from iCloud. I appreciated the explanations that came with each step along the way and the extra help in updating my old iPhone. I depend on my iPhone for various aspects of my business as well as personal connections. Grateful!
You Support your Community
Just a quick note to thank you for making the all-candidates forums available to those of us who couldn’t attend. You have provided a very valuable service, and it shows how much you support your community.
I will be sure to remember that when seeking help with my computers. Kera
Outstanding Customer Service
Hi there, I recently bought an iPad from your Courtenay store. Kell Shepherd served me in your Courtenay store for both the shopping / looking visit and for the purchase of the iPad a few days later. He provided outstanding customer service and made me feel very comfortable while helping me link my PC and Apple experiences together in my brain… I was so impressed with his ease at explaining things in a manner that I could “get”. He is a huge asset to your business. I will continue to recommend your business to friends. MS
Thank you so much for doing this! I was not keen on leaving my warm home tonight as I’d been out most of the day, so to be able to watch the All Candidates Meeting in the comfort of my own chair was just the best.
Professional, Friendly, and Competent
Exceeded my Expectations!
I just wanted to tell you how much I enjoyed and appreciated Xander’s visit with your Spring Clean program. He sorted out things that I have been wrestling with for ages, helped me with my new iPad Mini, and gave good advice. He is great! My experience in your Courtenay store has always been superb but Kevin’s service call exceeded my expectations! Thank-you! L
You Guys are Wonderful
I wanted to take a moment to express my gratitude and appreciation for your company, and Joel in particular, who went above and beyond the call for me 2 weeks ago when my home/office computer crashed just as I was preparing to take a 5 day holiday from my law practice, and had innumerable tasks to complete before departure. Joel was knowledgeable, efficient, hard working, focused and extremely compassionate, even taking my computer home overnight to sort the problem, he is a credit to your company which I will absolutely use again. You guys are wonderful, thanks again so much.
MY TECH GUYS HISTORY
When My Tech Guys started in July 2006, there were already at least 14 computer companies in the Comox Valley, including the big box stores. The banks and Community Futures thought the market was already saturated and weren’t able to see the unique service My Tech Guys would offer their clients. So Bob and Scott decided to start the company using their own money. Their marketing was simple, Baby pictures on their business cards and the sides of their funky vehicles. They were blown away at the positive response they received and how busy they were becoming. Then, six months after opening their store, Bob’s wife gave birth to twins in Victoria. Due to difficulties, the twins had to stay in intensive care for four months, which meant Bob had to stay in Victoria with them and try and help Scott run the business long distance.
At the end of the 1st year, My Tech Guys had over 1000 customers and was recognized as one of the Best New Businesses by the BC Chamber of Commerce. Despite the difficulties, My Tech Guys still made it through its first year and Bob and Scott decided to hire a business coach, Ron Berry, to help build the business. Ron was able to get Bob and Scott to improve the business in ways they never could have imagined.
With all the excitement of the first year, Bob and Scott looked forward to a quieter second year. However, shortly after Bob returned to work Scott’s wife had their 3rdchild so Scott took some time off work to spend with his newborn son. Within a month, Bob and his wife were in a car accident totaling one of the company’s new vehicles they imported from Japan and causing Bob to miss another two months of work due to injuries. Bob returned to work but had to reduce his workload significantly to manage his injuries. Although it was a hectic and difficult time; My Tech Guys continued to grow and doubled their customers to 2500. They also won the 2008 MISTIC Best IT Services Award on Vancouver Island, further supporting their vision of a computer company focused on service.
In their third year, My Tech Guys continued to offer outstanding service and products, which resulted in winning the 2009 Comox Valley Chamber of Commerce Small Business of the Year Award.
My Tech Guys focused on expansion in their fourth year; opening a second store in Courtenay and becoming an Apple Authorized dealer further increasing their premium product line. Staff increased to 12 with dedicated sales, ordering and management positions to help streamline the company. My Tech Guys increased their customer base to over 5000 and doubled their revenue from the year before.
The fifth year started with winning the coveted Best Float Theme in the Canada Day Parade. We also then moved to a more retail friendly area in Courtenay on Cliffe Ave. The new Flag Ship store continues to focus on selling premium Apple and ASUS computers as well as being an Apple Authorized Warranty Repair Centre.
The future of My Tech Guys is as certain as their commitment to their customers.
Scott has left My Tech Guys as the stress of running a busy company was affecting his health. We wish him the best and will always be indebted to him. We are focusing our immediate growth in the Comox Valley as well as offering our services to neighboring communities like Campbell River, Qualicum and Parksville. The new, bigger store that is centrally located on Cliffe Ave, replaced our store on McPhee, offering more convenience for our customers. Our Comox Store is still located in the heart of Comox in the Post Office building.
In 2016 we celebrated the My Tech Guys 10th Anniversary and are proud to have over half our staff here for more than 5 years providing consistent, high quality service to our customers.
Over 18,000 Customers and still growing to ensure the best and friendliest service on Vancouver Island!
Since 2006 we have celebrated many successes:
2007 Top New Business, BC Chamber of Commerce